Terms & Conditions

1. Introduction

Welcome to Menoflow. These Terms and Conditions govern your use of our website and the purchase of products and services from Menoflow. By accessing our website and placing an order, you agree to be bound by these terms.

Menoflow is operated by [Company Legal Name], a company registered in England and Wales under company number [Company Number], with registered office at [Registered Address].

2. Definitions

• We/Us/Our: Refers to Menoflow
• You/Your: Refers to the customer or user of our services
• Products: Refers to all goods, supplements, and digital subscriptions offered by Menoflow
• Services: Refers to all services including but not limited to AI chat support, digital content, and subscription services

3. Subscription Services

3.1 Subscription Terms

Our subscription services (Flo Basic, Flo Plus, and Menoflow Quarterly Box) are billed on a recurring monthly basis. By subscribing, you authorise us to charge your chosen payment method automatically each billing period.

3.2 Billing and Renewals

• Subscriptions automatically renew at the end of each billing period unless cancelled
• You will be charged on the same day each month that you initially subscribed
• Prices are subject to change with 30 days' notice to existing subscribers
• Failed payments may result in suspension of your subscription

3.3 Cancellation

• You may cancel your subscription at any time through your account dashboard
• Cancellations take effect at the end of your current billing period
• No refunds are provided for partial billing periods
• You will retain access to your subscription until the end of the paid period

4. Digital Products and Services

4.1 Flo AI Chat Support

Our Flo AI service provides general wellness information and supportive guidance only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your GP or qualified healthcare provider regarding any medical concerns.

4.2 Access and Usage

• Digital content is licensed for personal, non-commercial use only
• You may not share, distribute, or resell any digital content
• We reserve the right to update or modify digital content at any time
• Access to digital services requires an active subscription

5. Physical Products

5.1 Menoflow Quarterly Box

The Quarterly Box is currently on waitlist. When available, boxes will be dispatched quarterly over a 12-month subscription period. Monthly billing continues throughout the subscription term.

5.2 Supplement Safety

• All supplements are food supplements and should not replace a balanced diet
• Do not exceed the recommended daily dose
• Keep out of reach of children
• Consult your GP before use if pregnant, breastfeeding, taking medications, or have a medical condition
• Discontinue use and consult your healthcare provider if adverse reactions occur

5.3 Allergen Information

Product ingredients are listed on individual product pages. If you have allergies or dietary restrictions, please review ingredient lists carefully before purchase.

6. Delivery

6.1 UK Delivery

• We deliver to addresses within the United Kingdom
• Delivery times are estimates and not guaranteed
• You must provide accurate delivery information
• Risk of loss passes to you upon delivery

6.2 Failed Deliveries

If delivery fails due to incorrect address information or your unavailability, additional charges may apply for redelivery. We are not responsible for delays caused by courier services.

7. Returns and Refunds

7.1 Digital Products

Under UK Consumer Contracts Regulations, you have 14 days to cancel digital content purchases. However, by accessing digital content immediately upon purchase, you waive your right to the 14-day cooling-off period.

7.2 Physical Products

• You have 14 days from receipt to return unopened physical products
• Products must be in original, unopened packaging
• Due to hygiene reasons, opened supplements cannot be returned
• You are responsible for return postage costs unless the product is faulty
• Refunds are processed within 14 days of receiving returned items

7.3 Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 7 days of receipt. We will arrange a replacement or full refund, including return postage costs.

8. Payment

• All prices are in GBP and include VAT where applicable
• Payment is required at the time of purchase or subscription
• We accept major credit and debit cards
• All transactions are processed securely through our payment provider
• We do not store full payment card details

9. Your Account

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information when creating an account
• You are responsible for all activities under your account
• Notify us immediately of any unauthorised use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Menoflow or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

11. Limitation of Liability

11.1 Medical Disclaimer

Our products and services are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease. Content provided through Flo AI and other services is for informational purposes only and does not constitute medical advice.

11.2 Liability Cap

To the fullest extent permitted by law, our liability for any claim arising from your use of our products or services is limited to the amount you paid for the relevant product or service. We are not liable for indirect, consequential, or incidental damages.

11.3 Exceptions

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Data Protection and Privacy

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, or supplier failures.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: hello@menoflow.com
• Website: https://menoflow.com

Important: These terms are provided as a template and should be reviewed by a qualified legal professional to ensure they meet your specific business needs and comply with current UK law.